![]() ![]() What if a buyer used PayPal on eBay?īuyers paying via PayPal for items bought on eBay are also protected by eBay's Money Back Guarantee policy. If a buyer has opened a claim with PayPal and they then file a chargeback, PayPal will close their claim and the buyer will have to rely on chargeback rights. PayPal will hold the funds until the situation is resolved.Ĭredit card chargeback rights may be broader than PayPal's terms and conditions - for example, they can be filed more than 45 days after payment and may cover intangible items. Like a dispute, you will need to provide evidence to show why the chargeback isn’t valid. But you still might be covered by the PayPal Seller Protection. When this happens, money will be taken from your account while the buyer’s bank or card provider decides if their claim is valid. ChargebackĪ buyer may choose to file a chargeback through their bank or card provider. At this point you will no longer be able to communicate with the buyer directly.Īgain, cooperating with PayPal is in your interest and having lots of evidence will help your case. If you think the buyer is wrong, the dispute could be escalated to a claim after 20 days and PayPal will step in and investigate. If it appears the buyer is correct, you should apologise and correct the situation by sending another or giving a refund. DisputesĪs you’re dealing directly with the buyer, you should ask them for photos of the product they received. It’s in your interest to cooperate with PayPal if a buyer raises a dispute or attempts a chargeback. How do I deal with PayPal disputes and chargebacks? If you've followed all the requirements for your sale to be eligible for PayPal Seller Protection, it's unlikely that you'll lose out. Once a dispute is escalated, PayPal will - after surveying the evidence - make a decision in favour of the buyer or seller. Otherwise, PayPal will close the dispute and the buyer won't be eligible for reimbursement.ĭuring the claims process, PayPal may require documentation to support your position, such as proof of postage and delivery. If a resolution can't be found, the buyer can escalate the complaint - but only within 20 days of opening the dispute. Buyers are encouraged to deal directly with sellers to resolve the dispute. This is an extension of the 45 days which it was previously. The buyer made a guest check-out in PayPal or the payments were processed through another service.Ī buyer must open a dispute via the PayPal Resolution Centre within 180 days of making the payment.The items were equivalent to cash, for example a gift card, donations or investments.If you've sold a service or a licence for digital content.If you deliver an item in person or allow the buyer to collect it.If any of the following apply, unfortunately you won’t qualify for protection if the buyer opens a dispute: What are the exceptions to PayPal protection? confirmation the item was delivered and the date of delivery.official acceptance of shipping by the company, for example a receipt, tracking information or a postmark.īut if you have proof of delivery, you don’t need proof of postage.a confirmation of the item being shipped and the date.This must be documentation from a postage company that must include: If a buyer claims for an unauthorised payment, you must have proof of postage to be protected by the PayPal Seller Protection. Your primary residence listed on your PayPal account must be in the UK or Ireland.The buyer must have paid in a single payment.You must have posted the item to the shipping address on the ‘transaction details' page - you're not covered if the person has the item sent to a work address or to someone as a gift.You can find the 'transaction details' by logging into PayPal, finding the transaction in question and selecting the 'details' link. If ‘partially eligible’, you'll be covered only if the buyer claims that the item wasn't received.The transaction should be marked by PayPal as ‘eligible’ or ‘partially eligible’ for PayPal Seller Protection on the ‘transaction details’ page, and in your confirmation email.The item must be a physical, tangible good.Is my sale eligible for PayPal Seller Protection?įor your sale to be eligible for protection from disputes and chargebacks with PayPal: Monthly - £9 a month + £29 one off joining fee (Cancel anytime). Join & saveĪnnual - £69.30 for a whole year. Tell us about your issue & our experts will advise you of your legal position, the options available to you, & what to do at every step to achieve the best outcome for your situation. Which? is expert in consumer rights & we know the right way to get results. Join the Which? legal advice service before 17th Dec 23 & save 30% on an annual membership. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |